Shipping policy

At AtoG, we aim to deliver your order in a timely and efficient manner. Please read our shipping policy carefully, as it outlines the terms and conditions under which we fulfill shipments and limits our liability for events beyond our control.

 

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Processing Time

 

Orders are typically processed within [1–3 business days] after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

 

⏳

Estimated Delivery Times

 

Estimated delivery times vary by destination:

 

  • United States: 7–15 business days

  • Europe: 10–20 business days

  • Other regions: 10–25 business days

 

These are estimates only and not guarantees. Delivery times may be extended due to factors outside of our control, including but not limited to carrier delays, customs inspections, import restrictions, weather events, and other unforeseen circumstances.

 

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Delays, Damages, and Loss

 

Once an order has been handed over to the carrier, risk of loss, damage, and delay transfers to the customer.

We are not liable for:

 

  • Delays caused by carriers, customs authorities, natural disasters, strikes, or other force majeure events.

  • Packages lost or damaged in transit.

    We will assist you in filing claims with the carrier, but we cannot guarantee compensation or replacement.

 

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Incorrect Address

Customers are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for orders delivered to incorrect or undeliverable addresses provided by the customer. Any costs for reshipping due to customer error will be borne by the customer.

 

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Customs, Duties & Taxes

International shipments may be subject to import taxes, duties, and fees imposed by the destination country.

These charges are the sole responsibility of the customer. AtoG is not responsible for delays or costs due to customs processing.

 

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Tracking

 

Where possible, we will provide tracking information once your order has shipped.

Please note that tracking updates are managed by the carrier, and we have no control over the frequency or accuracy of tracking updates.

📩 If you have questions regarding your shipment, please contact us at support@atog.shop.

We will do our best to assist you, but we cannot assume responsibility for issues beyond our reasonable control.

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